Requesting Wheelchair Accessible Transportation in Pueblo, Colorado
Overview: Understanding Accessible Van Services
When it comes to transportation, sometimes extra accommodations are necessary to make sure the travel is comfortable, easy-going, and reliable. Here at Golden Gate Manor Transportation, we understand this need for extra accommodations, especially when those accommodations are centered around wheelchair accessible vans in Pueblo, Colorado. Here we will break down the process of requesting wheelchair accessible transportation for medical appointments in Southern Colorado and beyond.
What Makes a Van "Accessible"?
A van is considered an accessible van when it has been modified to allow passengers with different mobility needs to safely access and utilize the vehicle. Our wheelchair accessible transportation vehicles are specially equipped with:
- Spacious interiors designed for comfortable movement and positioning
- Wheelchair ramps that lower and rise to accommodate passengers who use wheelchairs, mobility scooters, or walkers
- Secure wheelchair securement systems to ensure safety during transport
- Lift-equipped options for various mobility device types
Our Commitment to Accessibility
Here at Golden Gate Manor Transportation, being able to get our passengers to their medical appointments safely, comfortably, and reliably is one of our core goals as a family-owned transportation company in Pueblo, Colorado. We are committed to providing accessible services for everyone who needs them.
Our commitment extends to passengers who need extra accommodations due to specific mobility needs. Our goal is to make wheelchair accessible transportation available for everyone, regardless of their level of mobility. This is why we maintain a dedicated fleet of accessible vans as part of our 40+ vehicle fleet in Southern Colorado.
Currently, we have four wheelchair accessible vans available upon request, and as we continue to grow and serve our community, we will keep expanding these services. Every passenger utilizing our NEMT transportation services deserves a comfortable, reliable, and dignified trip while maintaining their independence. If there are any questions, our team is available to answer to the best of our abilities.
Who Qualifies for Accessible Van Transportation?
Anyone who has a legitimate need for accessibility accommodations can request our wheelchair accessible vans in Pueblo. We prioritize these specialized vehicles for passengers who truly require them, as our accessible vans operate on a first-come, first-served basis to ensure availability for those with mobility needs.
To qualify for an accessible van, you must:
- Have mobility restrictions that require the use of an accessible vehicle
- Use mobility equipment such as wheelchairs, scooters, walkers, or other assistive devices
- Have an active Medicaid plan (the only requirement for utilizing our NEMT services in Colorado)
Types of Mobility Equipment Accommodated
Just because the van is most often labeled as a wheelchair accessible van does not mean that we only accommodate wheelchairs. Anyone needing accessibility accommodations for medical transportation in Pueblo can request an accessible van. We accommodate a wide range of mobility equipment, including:
- Walkers and rollators
- Manual wheelchairs
- Powered/electric wheelchairs
- Mobility scooters
- Other mobility assistance devices
Types of Accessible Vehicles Available
Golden Gate Manor Transportation currently operates a fleet of 40+ vehicles throughout Southern Colorado, four of which are dedicated wheelchair accessible vans. All of our accessible vehicles are equipped with:
- Wheelchair ramps for safe and easy boarding
- Secure wheelchair securement systems to ensure passenger safety during transport
- Spacious interiors with ample room for medical equipment such as oxygen tanks, walkers, or other necessary devices
- Caregiver seating with comfortable space for a family member or caregiver to ride alongside the passenger
Traveling with a Caregiver
Under Medicaid transportation guidelines, a caregiver is allowed to accompany you during your medical appointments at no additional cost. To ensure proper arrangements, please inform our scheduling team when booking your accessible van that you'll be traveling with a caregiver. Our accessible vans provide comfortable seating for both passengers and their companions.
How to Request an Accessible Van
Requesting wheelchair accessible transportation in Pueblo is simple and straightforward. You have two convenient options:
Call Our Team - Contact our customer service representatives at (719) 544-3231 to schedule your accessible van and discuss your specific mobility needs.
Book Online - Use our online trip request form and specify your accessibility requirements in the "notes," "messages," or "special requirements" field. Be sure to include:
- Type of mobility equipment (wheelchair, scooter, walker, etc.)
- Any special accommodation needs
- Whether a caregiver will be traveling with you
Forgot to mention your accessibility needs when booking online? No problem! Simply give us a call at (719) 544-3231, and we can update your trip to include the appropriate accommodations.
Booking in Advance for Accessible Vans
Our wheelchair accessible vans operate on a first-come, first-served basis. To ensure availability for your medical appointments, we strongly recommend:
- Standard appointments: Book 24-48 hours in advance
- Accessible van requests: Book up to one week in advance when possible
- Recurring appointments: Schedule multiple trips at once to secure your preferred times
How to Schedule Your First Ride with Accommodations
Scheduling a ride with our wheelchair accessible vans follows the same simple process as booking any of our NEMT transportation services in Pueblo. The only difference is specifying your accessibility needs:
- Online bookings: Note your accessibility requirements in the form's notes section
- Phone bookings: Inform our customer service representative of your mobility equipment needs
Once we receive your request, we will confirm whether an accessible van is available for your appointment time. Because accessible vans are assigned on a first-come, first-served basis, we'll notify you immediately if no vehicles are available so you can adjust your appointment time if needed.
New to Golden Gate Manor Transportation?
If this is your first time using our services, check out our guide on "How to Prepare for Your First Ride" to learn what to expect and how to make your experience as smooth as possible.
Need to request an accommodated ride?
Before You Call: Check Your Eligibility
To be eligible for NEMT services with Golden Gate Manor Transportation, you must:
- Have current Health First Colorado (Medicaid) insurance
- Live in our service area (see map)
- Be going to a Medicaid-approved appointment
- Have a completed Medical Certificate of Transportation Services (for medical necessity)
Our Service Area
We proudly serve most of Colorado, excluding the Denver metro counties of Boulder, Larimer, Weld, Broomfield, Denver, Adams, Jefferson, Douglas, and Arapahoe due to contractual agreements. We also are not available most of Northern Colorado due to distance restrictions.
Need help determining eligibility? Call us at 719-544-3231 during business hours (Monday-Friday, 8:00 AM - 4:00 PM).
How does Medicaid Cover Wheelchair-Accessible Transportation?
Wheelchair accessible transportation does not require additional authorization beyond standard Medicaid trip coverage. Golden Gate Manor Inc. provides the availability of these accessible options as an additional service underneath our company model. Here at Golden Gate Manor Inc. we understand that certain accommodations are important to our clients and because that is the case we make sure to provide these extra accommodations for those that need them. Medicaid services for non-emergency medical transportation covers the services exactly the same as if you were taking a non-accommodation based vehicle in our fleet.
Safety Features and Training
When it comes to our vehicles and transporting our clients, safety is of utmost important here at Golden Gate Manor Inc. With that being said, we take the safety for our accessible/wheelchair vans just as seriously as we do for the other vehicles in our fleet. All vehicles are equipped with wheelchair securement and all drivers who are driving our accessible vans are trained on how to properly secure wheelchairs in place for safe travels. Only drivers who are certified in wheelchair securement are allowed to drive our wheelchair accessible vans. Having safe vehicles and trained drivers is important to us as it means we have safe passengers.
Interior/exterior cameras
Just like our other vehicles, all of our accessible vans are equipped with interior/exterior cameras that are constantly recording. This is for the safety of our drivers, passengers, and also for any kind of incident that may be caught with the external camera coverage. All video is reviewed if there is an incident and is utilized for training our drivers as the cameras also utilize AI to track how the drivers are driving and following specific protocol in place by the city, state, and internal company policies.
Frequently Asked Questions
Special Transportation Needs Recap
Wheelchair-Accessible Vehicles: Mention this when scheduling to ensure proper vehicle assignment.
Multiple Appointments: We can coordinate transportation for multiple appointments in the same day.
Recurring Medical Appointments: Ask about setting up regular transportation for ongoing treatments.
Service Animal Accomodation: Let us know if you'll be traveling with a service animal so we can ensure proper accommodations are made.
Quick Contact Reference
| Need | Phone | Hours |
|---|---|---|
| Schedule / Modify Rides | 719-544-3231 | Mon-Fri, 8AM-4PM |
| Administrative Assistance | 719-696-8032 | Mon-Fri, 8AM-4PM |
| After-Hours Urgent Needs | 719-543-2525 or 844-543-2525 | 24/7 |
Questions?
Our customer service team is here to help make scheduling your medical transportation quick and easy. Call during business hours for the best service and availability or send us a message through our online form.