PHASE 1
Denver Metro Area
Effective July 1, 2026
Health First Colorado members in Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, Jefferson, Larimer, and Weld counties now schedule eligible NEMT services through MediDrive.
Health First Colorado MediDrive Transition Guide
HEALTH FIRST COLORADO UPDATE
New scheduling.Same trustedtransportation.
Health First Colorado is transitioning to MediDrive as the state's new non-emergency medical transportation (NEMT) broker. The transition is being rolled out in phases across Colorado. Members in Southern Colorado should expect to begin scheduling through MediDrive when Phase 2 launches in Fall 2026.
Understanding the Transition
Health First Colorado is transitioning to MediDrive as its statewide transportation broker for non-emergency medical transportation (NEMT). The transition is occurring in phases, beginning with the nine-county Denver metro area on July 1, 2026. Southern Colorado, including the communities served by Golden Gate Manor Transportation, is expected to transition during Phase 2 in Fall 2026. While the scheduling process is changing, Golden Gate Manor Transportation remains committed to serving our community and helping members understand what to expect during the transition.
Golden Gate Manor Transportation created this guide to answer common questions, explain how scheduling works under the new system, and provide helpful resources for members, caregivers, healthcare providers, and anyone coordinating transportation for medical appointments.
Official MediDrive Links
Have questions before scheduling? Continue reading below for frequently asked questions, transition details, and helpful resources.
At a Glance
Statewide Transition Timeline:
Health First Colorado is transitioning to MediDrive in two phases. Phase 1 begins July 1, 2026, in the Denver metro area. Southern Colorado is expected to transition during Phase 2 in Fall 2026.
Official MediDrive Resources:
Access the MediDrive member portal, mobile app, and official Colorado resources to schedule and manage your transportation.
Request Golden Gate Manor Transportation:
Learn how to request Golden Gate Manor Transportation as your preferred transportation provider and what to expect after making your request.
Frequently Asked Questions:
Find answers to common questions about scheduling, provider requests, recurring trips, eligibility, cancellations, and mobility accommodations.
Contact & Support:
Find MediDrive member services, technical support, interpreter services, and other helpful contact information.
Mileage Reimbursement:
Learn when mileage reimbursement may be available and how to contact MediDrive for reimbursement information.
Healthcare Facilities:
Information for clinics, hospitals, physician offices, dialysis centers, and other healthcare providers assisting Health First Colorado members.
Transportation Providers:
Helpful information for participating transportation providers and how Golden Gate Manor Transportation continues serving Southern Colorado.
We're Still Here to Help:
Learn how Golden Gate Manor Transportation can assist with general questions about the MediDrive transition and find our contact information if you need additional guidance.
MediDrive Transition Overview
Health First Colorado is transitioning to a single statewide broker for non-emergency medical transportation (NEMT). MediDrive will eventually manage trip scheduling, transportation-provider assignments, member support, and related transportation coordination throughout Colorado.
The transition is being completed in phases. Phase 1 began in the nine-county Denver metro area on July 1, 2026. Pueblo, Southern Colorado, and the remaining counties are expected to transition during Phase 2 in Fall 2026, although a specific implementation date has not yet been announced.
Now in effect
PHASE 2
Southern Colorado & Remaining Counties
Expected Fall 2026
MediDrive is expected to expand to Pueblo, Southern Colorado, and all remaining Colorado counties during Phase 2. A definitive transition date has not yet been announced.
Southern Colorado members: Continue using the current transportation scheduling process until the Phase 2 implementation date is officially announced. This page will be updated as additional information becomes available.
Official MediDrive Resources
These official MediDrive resources can help you schedule rides, manage existing reservations, and learn more about transportation benefits available through Health First Colorado.
Member Portal
Log in to schedule eligible rides, review upcoming trips, and manage your transportation online.
Open Member Portal
Mobile App
Download the MediDrive Member App to schedule rides, track your driver, and manage transportation from your mobile device.
Download the App
Colorado Information
Visit MediDrive's Colorado information page to learn more about Health First Colorado transportation services.
Visit MediDrive
How to Request Golden Gate Manor Transportation
Ride with the transportation provider you know and trust
If you'd like to ride with Golden Gate Manor Transportation, you may request us when scheduling your trip through MediDrive. While provider requests are accommodated whenever possible, they are not guaranteed. Final transportation assignments are determined by MediDrive based on availability, scheduling, and operational considerations.
We recommend requesting Golden Gate Manor Transportation each time you schedule a ride.
Why Riders Choose Golden Gate Manor Transportation
For years, Golden Gate Manor Transportation has proudly served Pueblo and communities throughout Southern Colorado with dependable, compassionate non-emergency medical transportation. Our team understands that getting to healthcare appointments is about more than simply arriving on time—it's about providing a safe, comfortable, and respectful experience from pickup to drop-off.
Our professionally trained drivers are committed to treating every passenger with dignity and courtesy while providing reliable wheelchair-accessible transportation for those who need it. Whether you're traveling to a routine doctor's appointment, dialysis treatment, physical therapy, or a specialist visit, our goal is to make every ride as smooth and stress-free as possible.
Many members choose to request Golden Gate Manor Transportation because they appreciate our friendly local service, experienced drivers, and long-standing commitment to the Pueblo community. While MediDrive determines final provider assignments, requesting Golden Gate Manor gives you the opportunity to ride with a transportation team you already know and trust whenever possible.
How to Schedule Your Medicaid Approved Trips
Schedule your ride with MediDrive
Once Phase 2 begins in Southern Colorado, eligible Health First Colorado members will schedule non-emergency medical transportation directly through MediDrive.
To avoid delays, we recommend scheduling your trip as early as possible after your appointment is made. Having your appointment information available before calling can make the scheduling process faster and easier.
When scheduling, be prepared to provide:
- Your Health First Colorado Member ID
- Date and time of your appointment
- Medical provider's name and address
- Your pick-up address
- Any mobility or accessibility needs (wheelchair, walker, oxygen, etc.)
- Return trip information, if applicable
Request Golden Gate Manor Transportation
After providing your trip information, you may request Golden Gate Manor Transportation as your preferred transportation provider. This lets MediDrive know which provider you would like to complete your trip.
Many members appreciate riding with drivers and vehicles they already know, especially for recurring appointments such as dialysis, physical therapy, or specialist visits.
If scheduling by phone, simply tell the MediDrive representative:
I would like to request Golden Gate Manor Transportation as my preferred transportation provider.If scheduling online or through the member portal:
If a preferred transportation provider or notes field is available, request Golden Gate Manor Transportation there as well.If you are scheduling online or through a member portal that allows provider preferences, select Golden Gate Manor Transportation whenever that option is available.
Wait for trip confirmation
After your reservation is submitted, MediDrive reviews the request and coordinates transportation with participating providers. While they make every effort to honor provider requests, assignments depend on operational availability.
Assignments may depend on:
- Vehicle availability
- Driver availability
- Trip location
- Scheduling capacity
- Operational requirements
Ride with confidence
If your request is approved, Golden Gate Manor Transportation will provide your ride as scheduled.
If another transportation provider is assigned, your trip will still be coordinated through MediDrive to help ensure you arrive safely at your medical appointment.
Frequently Asked Questions
Answers to common questions about scheduling through MediDrive and requesting Golden Gate Manor Transportation.
Contact & Support
Use these MediDrive contact options for ride scheduling, trip assistance, language support, or technical help with the member portal and mobile app.
MediDrive Member Services
Call MediDrive Member Services to schedule a ride, ask about an existing reservation, or get help with transportation coordination.
855-489-4999Routine ride scheduling: Monday–Friday, 8:00 AM–5:00 PM MST
Urgent ride assistance: Available 24/7
Interpreter services: Available in 200+ languages at no additional cost
Technical Support
For help using the MediDrive mobile app or member portal, contact MediDrive technical support directly.
Technical support can help with:
- MediDrive Member Portal access
- MediDrive mobile app support
- Login or account issues
- Technical problems while managing rides online
Mileage Reimbursement
Some Health First Colorado members may be eligible for mileage reimbursement when they use their own vehicle, a family member, friend, or caregiver to get to a covered medical appointment.
Mileage reimbursement is different from scheduling a ride with a transportation provider. Instead of assigning a vehicle and driver, MediDrive may review reimbursement requests for eligible trips when a member has arranged their own transportation.
When mileage reimbursement may apply
Mileage reimbursement may be an option when you or someone you know can drive you to an eligible medical appointment and reimbursement is approved through the proper process.
How to request reimbursement
Contact MediDrive or use the official MediDrive member resources to ask about mileage reimbursement requirements, trip approval, documentation, and how claims are submitted.
Please note: Golden Gate Manor Transportation does not process mileage reimbursement requests. Mileage reimbursement questions should be directed to MediDrive.
Healthcare Facilities
When speaking with patients, healthcare facilities can help prepare members for the upcoming transition by encouraging them to have their Health First Colorado Member ID, appointment date and time, facility address, pickup address, and any mobility needs available when scheduling through MediDrive.
When speaking with patients, facilities may encourage members to have their Health First Colorado Member ID, appointment date and time, facility address, pickup address, and mobility needs ready before scheduling transportation.
If a patient prefers Golden Gate Manor Transportation, they may request us as their preferred transportation provider when scheduling through MediDrive. Final transportation assignments are coordinated by MediDrive.
Transportation Providers
Transportation providers participating in the MediDrive network should follow MediDrive’s official procedures for trip assignments, scheduling updates, cancellations, and communication.
Golden Gate Manor Transportation remains committed to serving eligible Health First Colorado members with safe, respectful, and reliable non-emergency medical transportation throughout Pueblo and Southern Colorado.
Reminder: Golden Gate Manor Transportation continues to proudly serve eligible Health First Colorado members as a participating transportation provider within the MediDrive network.
We're still here to help
Have Questions About the MediDrive Transition?
The transition to MediDrive is a new process for many Health First Colorado members, and we understand that changes to transportation scheduling can feel confusing at first.
While ride scheduling, trip changes, cancellations, and transportation coordination are handled directly through MediDrive, Golden Gate Manor Transportation is happy to answer general questions about the transition and help point you in the right direction.
Please note: Golden Gate Manor Transportation cannot schedule, modify, or cancel MediDrive reservations. Those requests must be made directly through MediDrive.